FREQUENTLY ASKED QUESTIONS - FAQS

All you need to know about Evergreen Orange wall stickers

General Product information

What are Evergreen Orange wall stickers?

Wall stickers, wall decals, wall tattoos, vinyls, wall art, wall graphics or whatever you want to call them are a new, creative, quick and inexpensive way to decorate your living or working space. They allow you to be the artist, in a few minutes you can transform your room into a work of art and when you change your mind they are even easier to remove. Our Evergreen Orange wall stickers are made of a high quality, thin, durable, flexible, waterproof and self-adhesive vinyl.

Are they removable?

Absolutely! They are like a stronger version of "Post-it" stickers, they will never permanently set. However they can last for around 3 years if you keep them away from sources of heat (radiators, heaters, fires or direct sunlight) which can melt the adhesive and cause the stickers to peel. Evergreen Orange stickers can also be applied externally but with a shorter life span.

Will the sticker damage my surface?

Absolutely not! They are safe on walls, glass, metal, sealed wood, marble, tiles, plastic and mirrors. In extreme cases where stickers are applied to old or bad paintwork some minor flecking may occur on removal. Because of the wide ranging variety of surfaces and their conditions or users' techniques, Evergreen Orange is not liable for any problems that may occur during the removal of wall stickers. We recommend that if you want to apply the sticker to freshly painted walls, you wait at least two weeks to allow the paint to dry.

What are wall tattoos made of?

Evergreen Orange stickers are hand-made in Italy from high quality, ultra-thin, self-adhesive, flexible, matt vinyl material with a special adhesive designed to stick to most surfaces while being easily removable when you want. The decals cannot be reused, after removal from the wall. The great thing about Evergreen Orange stickers is that their thinness and natural matt colours make the decals seem hand painted, your friends will think that you have suddenly developed a hidden artistic ability!

Can I clean my Evergreen Orange decal?

You certainly can, but we recommend that you do so using a soft cloth or sponge dampened with cool water. Take care not to wet the backing adhesive, as the water can decrease its stickiness. You can use mild detergent (like hand or dish soap) to remove splashes or stains. However, DO NOT use chemical cleaning products on your decals... it will damage them! Avoid using any cleaners that contain alcohol, abrasives, or ammonias, even if a wall decal is applied to glass surface.

Do the website colours match the colour of the product I'll receive?

We try our best to accurately represent product colours. However, we cannot guarantee that the colours shown here fully correspond to the vinyl’s actual colours, this could depend on the computer and monitor colour settings. To be certain of the colour you want, you can find our colour chart and order a free sample here, and within a few business days you'll get it. N.B. White is slightly translucent so if you have a dark coloured wall you might be able to see the colour through the white sticker. Contact us if you want to try a sample before purchase.

Can I keep my wall stickers on storage? Is there an expiry time?

Normally stickers can be stored in a dry environment for around six months. However, we strongly recommend that you apply your wall decals within a few days after receipt to obtain the best results. When wall decals have been applied, they can last for years, depending on the conditions of the room.

Can I apply a wall sticker to my car?

Yes you can but we do not recommend it. Keep in mind that Evergreen Orange decals are not designed for cars. You have to consider that stickers applied to cars will be subject to external weather conditions which seriously impact on their life span since they are made for domestic use. Evergreen Orange is not responsible for any damage that may occur to your car.

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How to apply

My Evergreen Orange wall has arrived, how do I apply my wall sticker?

Great! Now please read the instructions. Wall stickers are very easy to apply but reading the instructions will save you time, effort and give you the best results by avoiding mistakes. It is almost an easy case of peel and stick, but please check the simple step by step photo instructions here and/or watch our fun "How To Apply" tutorial video

Can I use Wall Stickers on wall paper?

Wall stickers aren't made for wall paper because the application paper would stick to the wall paper and potentially damage it on removal. We do not recommend applying wall stickers to paper-based surfaces unless you want a permanent decoration. Paper is the only surface that wall stickers are not removable form, please contact us for a sample to test your surface before placing an order.

I’ve just painted my walls, can I apply a wall decal?

If you have recently painted your walls, wait at least 2 weeks, or more if the external and/or internal conditions are damp, cold or humid. If the paint is not fully dried, the decals will either have difficulty sticking to the wall or the adhesive will attach to the paint and when you remove them they may cause flaking.

Will wall stickers adhere to all paint types?

Evergreen Orange stickers adheres very well to most common types of home paints. The ideal surface would be a smooth traditional breathable matt for interiors paint finish that is free of dust, grease, or other contaminants. We advise against applying wall stickers to the following: faux, magnetic, acrylic, sand, suede paints, water varnish, exterior paint or other atypicals paints. Care is needed for adhesion to lightly textured surfaces such as orange peel, to ensure that the sticker gets a good grip on the wall it is best to leave the application paper on for about an hour before gently peeling it off. If you have any doubts before ordering, we will be happy to send you a sample which you can try in an inconspicuous part of your wall to test how the sticker will work on your paint.

Can wall stickers be applied to other surfaces?

Evergreen Orange can be applied to most smooth surfaces such as glass, ceilings, sealed concrete, plastic, metal, ceramic tiles and finished wood furniture.

What types of surface are not suitable for wall stickers?

Wall stickers should NOT be applied to the following surfaces: concrete block, brick, suede paints, sand paints or stucco. They will also not adhere to textiles or canvas. Decals are difficult to apply to newly painted or rough and uneven walls. If your surface is rougher than orange skin there is no guarantee that the decal will stick.

What if I put wall stickers in my bathroom?

Yes, Stickers look great and can be applied to bathroom walls, mirrors. ceramic surfaces and plastic shower curtains. Just make sure that you apply the sticker when your bathroom is completely dry and free from humidity. Once applied, Evergreen Orange wall stickers are designed to cope with the humidity of bathrooms, but the walls need to be completely dry before applying. Once your stickers have been applied we advise you to wait an hour before running a shower or bath. After that if water comes into contact with sticker there shouldn't be any problems as the decals are waterproof.

What about glass?

Decals and glass were made for each other! Vinyl is the same colour on both sides so this means you can get a double benefit from your sticker. Small air bubbles may appear a little more obvious on glass but you can pop them with a pin and smooth the air out by applying light pressure with your finger tip by moving it around the bubble in a circular motion till the air is squeezed out.

How do I smooth out air bubbles?

To avoid getting air bubbles we advise you to attach the sticker by applying pressure with the palm of your hand moving it from side to side. Watch our tutorial video. If bubbles appear once the sticker is applied, use a pin to burst the bubble and squeeze out the air by rubbing your finger in circular motion around the bubble till the air disappears.

Can decals be used outdoors?

For sure they can! Just make sure that the surface is clean, dry and free from any particles of dirt and dust. Decals look great on exterior surfaces such as windows and doors, sealed wood etc. please note that externally applied decals will have a shorter life span due to their exposure to the elements.

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How to remove

How easy is it to remove wall stickers?

Really easy! And it's fun too!

How do I remove wall stickers?

With your finger nail pick at the corner of the decal and then just slowly peel it off, yes, it's that easy! A tip to make it even easier would be to heat the decal with a hairdryer set on low heat and held about eight inches from the wall, this will melt the adhesive. Take care not to overheat the paint though. We have years of experience with decals and which we have tried to pass on to you. By following our advice you should not encounter any problems, but we cannot be held responsible for any damage that may occur to paint work when removing the sticker.

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How to buy

Making a purchase

Buying Evergreen Orange wall stickers is easy as A.B.C. Just check out our online shop, find a wall sticker you like and choose the colour and quantity. Then add the item/s that you wish to buy to the shopping cart, click on 'Checkout' and you will be redirected to our secure PayPal service, the world’s safest online payment method. When you place an order on our website your credit card numbers are encrypted by PayPal service. We accept all major credit and debit cards including MasterCard, VISA, Delta and American Express via PayPal credit card service, which you can use without the need of having a PayPal account. If you need futher information about payment security, feel free to contact us.

Do you ever have specials or sales?

From time to time we offer coupon codes or free shipping offers to our email subscribers. You can sign up to receive emails from Evergreen Orange. We send a few emails a year with special offers, new products, and other cool info. You can also join us on Facebook or follow us on Twitter, where we sometimes make special offers and exclusive to our fans and followers.

Do you take returns?

We really want you to be completly satisfied with our product and service but in the unlikely case that your order arrives damaged we will exchange it. Send us an email explaining what's wrong to to arrange the exchange. Send the damaged item back to us in the state you received it, use an insured registered delivery and keep the receipt in case of any loss or damage in transit. Evergreen Orange does not accept responsibility for returned goods that are lost or damaged. If you are not completely satisfied with the product, you have 14 days from the day of receiving to return it to us unused and in its original condition and packaging, we will promptly exchange the sticker but the shipping costs are not refundable. Evergreen Orange does not offer refunds on any product. Customized orders are final and will not be refunded or exchanged under any circumstances.

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Shipping orders

How does shipping work?

We have a dedicated section about this, please read our Shipping & Terms

 

Custom orders

Can I have a customized wall sticker?

Of course you can! We'd be thrilled to help you to create something unique. Send us a request for a quote to our dedicated Customize section, or simply send us an email.

Can you produce a decal with my own design, artwork, logo or font?

We certainly can. Yes we'll be pleased to give you a hand. You can upload your designs, images or any supporting digital material in our Customize section or simply send us an email to with attached supporting images.

How much would a customized wall sticker cost?

It depends on the complexity of the design and its size. In any case give us an idea of what you are looking for and we will send back a quote as quickly as possible.

Can I return a custom order?

As you can appreciate custom orders are final and may not be returned or exchanged.

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Wholesale information

How to become an Evergreen Orange retailer?

If you wish to retail Evergreen Orange products and enjoy our wholesale pricing, just send us an email with your business information at: telling us your name, your shop name, and if appropriate the shop website, your country and your interest in our products to start a dialogue. Small Minimum Quantity Required.

I need help! How can I get in touch with you?

All you have to do is contact us at this email address or use our contact form to get in touch with us. We’ll answer your email within 24 hours Mon to Sat. We suggest you add info@evergreenorange.com to your Address Book to make sure that our reply isn’t lost in your Spam folder.

Still unsure about something?
Send us an email and we will get back to you as soon as possible.